Dima Health’s Privacy Policy is governed by the Terms of Use (“Terms”) and applies to the website [URL] and the mobile application [name of app] (“Platform”), and the content, products, and services (“Offerings”) available therein. This Privacy Policy explains what personal information Dima collects from the users of the Platform, how Dima uses or processes that information, and what choices you have concerning the information Dima collects about you.




By accessing or using our platforms, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with Dima’s Privacy Policy and Terms. If any term in this Privacy Policy is unacceptable to you, please do not use the platform or provide any personal information.




Dima Health’s Privacy Policy may change from time to time and secured users may be required by the platform to express their acceptance of the changes in the Privacy Policy. Your continued use of the Platform after we make changes shall also be deemed to be an acceptance of those changes. Please check this Privacy Policy periodically for updates.



Information Dima Health Collects About You and How Dima Collects It

Dima collects several types of information from and about users of the platform:

  • Personal identification such as name, e-mail address, telephone number, country, or any other information collection on the platform that is defined as personal data or personally identifiable information under the applicable law (“personal information”);
  • That is about you but individually does not identify you, such as whether you are a current user, product interests, or information related to your inquiry or request;
  • About your internet connection, the equipment you use to access the platform, usage details; and/or
  • About your medical condition, treatment options, physician referrals, prescriptions, and lab results, including protected health information or other related health information. Note that all collection of information shall only be done when the consent of the user has been secured.

We collect this information:

  • Directly from you when you provide it to Dima.
  • Automatically as you navigate through the platform. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties intermediaries, for example, the physicians, medical professionals, and pharmacies with whom Dima partners to provide you with services.


Information Dima receives from other sources. This is information we receive about you if you use any of the other offerings we provide. Dima is working closely with third parties (including, for example, third party intermediaries, such as the physicians, medical professionals, and pharmacies with whom we partner to provide you with services, sub-contractors in technical, advertising networks, analytics providers, and search information providers).


How Dima Use Your Information

In connection with providing you with the platform and offerings, Dima may use, compile, analyze, and save your information in the following ways:

  • To carry out the offerings and, as applicable, facilitate the provision of healthcare services to you by a physician or other healthcare provider and ensure that the physicians or healthcare providers have the services and support necessary for healthcare operations.
  • To communicate with you the platform and offerings, or your use of the platform and offerings, and to send you communications on behalf of physicians or other health care providers utilizing the platform to meet your needs.
  • To provide you with information you have requested or to respond to your inquiries.
  • To provide you with technical support and to improve the platform.
  • To verify your identity and administer your account, including processing your payments and fulfilling your orders.
  • To ensure that content from the platform is presented in the most effective manner for you and for your computer or mobile phone, to allow you to participate in interactive features of its offerings (when you choose to do so), and as part of our efforts to maintain the platform safety and security.
  • To communicate with you about its offerings and those of its subsidiaries, affiliates, and any of its related businesses and its third party partners.
  • To measure or understand the effectiveness of advertising it serves you and others and to deliver relevant advertising to you.
  • In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, it may transfer, sell, or assign to third parties information concerning your relationship with it, including, without limitation, personal information that you provide and other information concerning your relationship with it, provided that the successor must agree to keep all personal information and other information it will receive private and protected.

  • To notify you about changes to the Platform or Offerings.
  • For any purpose where you have given your consent (where legally required).
  • To comply with applicable law.

Information we receive from other sources. Dima will combine information we receive from other sources with information you give to us and information we collect about you. Dima will use this information and the combined information for the purposes set out above (depending on the types of information we receive).


Disclosure of Your Information

As a general rule, Dima may not disclose your personal information to third parties, except in the following cases:

  • You have given your consent, specific to the purpose prior to the processing, or in the case of privileged information, all parties to the exchange have given their consent prior to processing, this includes, but is not limited to, processing of payments through third-party service providers;
  • The processing of the same is provided for by existing laws and regulations;
  • The processing is necessary to protect the life and health of the data subject or another person, and the data subject is not legally or physically able to express his or her consent prior to the processing; or
  • The processing is necessary for purposes of medical treatment, is carried out by a medical practitioner or a medical treatment institution, and an adequate level of protection of personal information is ensured.


Choices About How Dima Uses and Disclose Your Information

Dima strives to provide you with choices regarding the personal information you provide to us. Dima has created mechanisms to provide you with the following control over your information. Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the platform may then be inaccessible or not function properly.


Do Not Track. Dima does not currently respond to “do not track” signals as it does not track our customers across third party websites. For promotional offers from Dima, if you do not wish to have your contact information used by Dima to promote our own offerings, you can check certain boxes on the forms we use to collect your data. You can also always exercise your right to ask it not to process your personal information for marketing purposes by contacting us at the address below. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.


Dima does not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.


Accessing, Correcting, and Deleting Your Information

You may contact us at the address below or by email at [email], to request access to, correct, or delete any personal information that you have provided. There is a chance Dima may not be able to delete your personal information except by also deleting your user account. You may also choose to delete your account yourself at any time, however, by doing so your medical and order records will be permanently deleted from the site. If Dima deletes your user account, medical providers and other affiliates may still have the right to retain information as required by applicable law, regulations, or their retention policy. Dima may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Unless otherwise required by law, Dima will also erase personal information when the personal information is no longer necessary concerning the purposes for which was collected or otherwise processed; when you withdraw your consent (where the lawfulness of processing was based on your consent) and there is no other legal ground for the processing; when you object to the processing and there are no overriding legitimate grounds for the processing; when your personal information has been unlawfully processed; and when it is necessary to comply with legal obligations.


Data Security

Dima has implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Where Dima has given you (or where you have chosen) a password that enables you to access certain parts of the Platform, you are responsible for keeping this password confidential. Dima asks you not to share a password with anyone. The information you share in public areas may be viewed by any user of the platform. Unfortunately, the transmission of information via the internet is not completely secure. Although Dima will do its best to protect your personal information, we cannot guarantee the security of your data transmitted to the platform; any transmission is at your own risk.


Third Parties

This Privacy Policy does not address, and Dima is not responsible for, the privacy, information, or other practices, including data privacy and security process and standards of any third parties, including physicians and other health care providers using the platform, the manufacturer of your mobile device and other IT hardware and software, and any other third-party mobile application or website to which the Platform may contain a link. These third parties may at times gather information from or about you. Dima has no control over the privacy practices of these third parties.


No Services to Minors

Dima does not provide prescriptions to minors or those under 18.