How do I order prescription products?

If your product requires a prescription, you will be guided to fill out a short medical form. Our partner physicians will review it and issue you a free prescription if everything is in order.

Do I need to book an online consultation with your doctors to get a prescription?

Nope! Our telemedicine consultations are available just in case you’d like to talk to a specialist. Each prescription product corresponds with a quick health questionnaire. As we mentioned earlier, our doctors will review your answers and write you a prescription for free!

Can I use an existing prescription?

Absolutely. If you already have a valid prescription, simply upload a photo of it when prompted during your order.

What happens if my prescription request is rejected?

Don’t worry if our doctors did not approve your order. Your order will be fully refunded.